If you own or plan on buying an Epson x900 series printer, make sure you purchase an extended warranty.
For the second time now in 2 years, my Epson 4900 is now a 150lb paperweight. The Cyan/Vivid Magenta channel has an issue that I am being told is a critical printhead failure and therefore the printhead has to be replaced. Also, just for the record, I make 100′s of prints every month and my printer never sits without being used for more than a wee, so clogs should not be an issue.
My current issue is that I can get both the cyan and the vm channel to perform perfect nozzle checks, just not at the same time. One nozzle check the cyan channel will be perfectly clear, but the VM will be 100% blocked. Then after another power clean, the Cyan channel with be 100% blocked and the VM channel will be perfect. Totally frustrated to say the least…
The cost of replacing said printhead is a few hundred shy of a brand new printer, so basically I have to purchase a whole new printer
This premature printhead failure is very common amongst all the x900 Epson printers and the company apparently doesnt want to admit there is anything wrong. Their official statement is that the printhead is guaranteed to last 1 – 4 years…
Really Epson!?!?! A $2500.00 printer has a guaranteed life of 1 year? WTF is that about?
You can read more about the issue here:
On a positive note, I have insurance, so hopefully they will play ball with the claim Im about to make, but regardless, Im not really sure how to proceed here…
Do I buy another Epson with the extended warranty and just expect for epson to replace it replace it year after year?
Or do I buy the canon IPF5100 since there arent that many reports of printhead failure and if it does fail, replacement heads are relatively cheap and can be changed out without hiring a tech.
I already have over $1000 worth of ink on hand for my 4900, so I have to take that into consideration. Additionally, the quality of prints that the 4900 produces when working are amazing, so I really dont want to switch.
Ughhhhhh… What a week… A nasty cold and bricked printer all at once… They say bad things happen in 3′s, so whats next…?